Our website accepts orders 24 hours a day, 7 days a week. However, our warehouse and customer support teams operate from 10:00 AM to 6:30 PM (IST), Monday to Friday, and 10:00 AM to 2:00 PM (IST) on Saturdays, excluding public holidays.
All orders are processed, packed, and dispatched within 2 working days of order confirmation. Once dispatched, orders are generally delivered within 3 to 5 working days, depending on the delivery location and courier network. While we make every effort to deliver your order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including adverse weather conditions, natural calamities, regional restrictions, or courier service disruptions.
If you experience any issue with your order, including missing items, or any other delivery-related concern, you must notify us within 48 hours of your order being marked as Delivered. Claims raised after this period may not be eligible for investigation or resolution, as courier partners do not accept delivery-related disputes beyond this timeframe.
For any shipping or delivery-related assistance, please contact our customer support team with your order details, and we will be happy to assist you.
Email: support@alpinohealthfoods.com
Contact No: +91 83476 88000
