Return & Replacement Policy

Returns & Replacements

Alpino takes pride in making sure the customer gets what he sees and sees what he expects. Each and every product of ours will be comprehensively tested and tried. On grounds of production deformities and shortcomings, the customer will be entitled a complete no questions asked replacement. However, an exchange request can only be made within 2 days of receiving the order. On grounds of non-satisfaction of the customer, we will take the product back without any questions asked, provided we receive our material in uncompromising condition. Once product is received by us, it needs to pass inspection procedure to make sure the product is unused, unopened and in same condition as sent in. When all grounds are clear, we will dispatch then customer's desired exchanged product which should be of the same or higher order value as the returned order. Please note that only a part of the order cannot be exchanged. Please allow 10-12 working days for the entire exchange process to be completed.

  • In case of COD orders, the shipping + COD charges are non-refundable.
  • No refund, return or replacement will be made, if claim is raised after 7 days of delivery.
  • No refund, return or replacement will be made, if the product delivered is as per the order and not in damaged condition.
  • Replacement will be accepted if the product is in damaged condition (Customer has to provide photos as valid proof)
  • Refund will be processed to original payment method only
  • Alpino reserves all rights to accept or reject return requests.

Cancellation

Even though we do not have any discretions over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

The customer may cancel their order within 2 working days of placing it with us. Once order is shipped, it is not under our control to cancel it. 

Alpino Chocolate Oats 14 Days Satisfaction Guarantee

We have a 14 -day satisfaction guarantee which starts the day the order tracking shows as delivered.

By any means if you don’t like our product we’ll give you a refund to your original mode of payment of 90% of the amount. We deduct 10% for govt tax, packaging and shipping.

This satisfaction guarantee is only applicable to your first Order and not repeat order.

You’ll be excluded from the guarantee if you completed more than 50% of the package and then returned it.

The above terms and conditions are only valid on Alpino High Protein Super Rolled Oats Chocolate 400g and 1Kg varients only.

If you have any specific questions or concerns about this policy or anything else, please feel free to ask at -support@alpinohealthfoods.com

T & C

  • Not applicable on repeat orders.
  • Not applicable if you have consumed 50% of the product.
  • Only applicable on Chocolate Oats 400g and 1Kg varients.
  • Not applicable on Pack of 2 Kg.