What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or payment information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
At Alpino we take great pride in the quality of our products. upon receipt, please inspect your package and if you are not 100% satisfied please contact us at +91 83 4768 8000.
Damaged Package Received
If you have received a package that is damaged due to shipping, please call customer service at +91 83 4768 8000 or send an email to [email protected] Prior to shipping out a replacement (s) order for damages incurred during transit time, we kindly request a picture of the package and its contents received to be sent to us via email. We will gladly ship out a replacement order to you as soon as possible.
If within 4 business days, you are dissatisfied with your order, you may contact us to discuss obtaining either a replacement or refund for the product value.
Refunds and replacements will only be issued if the purchase was made directly through Alpino Website. If you purchased your product at a retail store or another online partner, you will need to contact them directly to either exchange the product(s) or to obtain a refund.
We value you as our customer and look forward to hearing from you! For assistance with questions, comments, or concerns please call us at +91 83 4768 8000. You can also reach us via email at [email protected]
For Cancellations please contact the us via contact us link.
Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.